Exchange & Returns

We want you to be 100% satisfied with your purchase from us. If you wish to return or exchange an item, you can find our return policy here.

CLICK HERE TO RETURN OR EXCHANGE YOUR ITEM

Requirements for Return or Exchange

You currently have the right to return until 10.01.2026. We only accept returns if the following conditions are met:

• Your items must be unused and in their original box/packaging.
• Send them to us in an extra box (or in the bag you received the item in). For example, please DO NOT send Fivefingers or Lems in the shoe box alone.
• If you send items in the shoe box alone, unfortunately, we cannot accept them back.
• If you choose to return parts or all of your order after a purchase and the total amount of the order falls below, bonus products will no longer be free but will be charged at their regular retail price.
  

Return - 39 DKK

If you wish to return an item and get a refund, you can do so within 30 days of receipt. Once we have received and approved your return, we will refund the amount to your account within 7-14 business days.

Exchange - 39 DKK

Include a completed return form (download here) and send a copy/photo via email to info@alun.dk so we are aware that an exchange is requested. Once we have received your return, we will send the desired size/item as soon as possible within approximately 7 business days.

How to return

1. Create your return via our return portal
2. Pack the item securely in the original packaging
3. Print and attach the return label you receive
4. Drop off the package at your nearest parcel shop
   

IMPORTANT: If you do not use our return label, you must ensure the package is sent (door to door) directly to our business address in Brønderslev. We are unable to pick up the item from a parcel shop or similar!