Terms and Conditions
Help
Shopping in the alun.dk online store is easy: Choose a product and click on Add to cart under the product you want to buy. You will then be taken to the shopping cart; if you want to buy more, click on Continue shopping, if you want to buy more items. You can both change the number of products and delete product orders from the "shopping cart" - just remember to update the cart.
When you are done shopping, click the tab "go to cart" and enter your personal details and account information.
If you have any problems or questions, please send an email to info@alun.dk or call tel. 24 26 10 91 CVR DK 26725771
Fee-free payment
It is both easy and 100% secure to pay by payment card with us. We accept the following payment cards:
- Dankort
- Visa/Dankort
- Visa/Electron
- Visa
- Mastercard
- Mobile Pay
- Anyday
All fee-free.
The Anyday payment option is available for purchases of 300,- DKK or more. When you choose to pay with Anyday, we charge the first payment when your item is shipped. After that, you will pay a monthly installment on the last weekday of each month. The number of monthly installments starts at four months and may vary depending on your chosen payment plan. The size of each installment is determined by your order's total amount, your chosen flex installment, and the specific payment plan you have selected. Please note that if you pay all installments on time, no interest or fees will be charged. If you return your purchase, your agreement with Anyday will automatically be cancelled. Further details and terms of use for Anyday can be found here: https://da.anyday.io/terms-conditions/shopper
Disclaimer for alun.dk's events
I understand and accept that I move around and stay on the event premises solely at my own risk.
I understand that participation in some of alun.dk's events can be physically or mentally demanding. Therefore, participation in alun.dk's events and courses is 100% at your own risk. If you are not sure that you are medically fit to participate, please contact your doctor before coming!
Payment security
It is 100% secure to pay by payment card on Alun.dk. When you submit your payment information, it is encrypted using a special technology called SSL, which makes it impossible for others to intercept the information you send to us. We only receive the information we need to process your order. At no point is it possible for others to access the information, and it is neither saved nor stored. The payment system is approved by NETS.
The money is only charged to the customer's card when the item has been shipped from the warehouse.
Shipping and delivery time
We provide fast and secure service when sending out your order. Physical transport is carried out via Post Danmark or DAO, which deliver throughout Denmark within 3 business days.
If you buy for more than 1000 kr., we ship your goods free of charge; otherwise, it costs 49 kr. This only applies in Denmark.
If you are not at the address at the time of delivery, you will instead receive a note from PostDanmark stating that you can pick up the goods at the post office. Please note that you have the option of entering a different delivery address than your home address, for example your workplace, so you save the trip to the post office.
Right of withdrawal
You are entitled to a refund at any time, provided that you return the item in unopened original packaging within 30 days.
You are very welcome to try your Fivefingers indoors with clean feet or while wearing Fivefingers socks. If, contrary to expectations, they do not fit, we will gladly refund your money or exchange them for the correct size.
The right of withdrawal applies ONLY to products and not tickets for seminars, workshops, or courses.
Complaint
If you wish to make a complaint, please send an email to info@alun.dk.
Right to complain
The Danish Sale of Goods Act provides a right to complain for 24 months. This means that you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.
It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect has been discovered, the complaint will always be timely.
If the complaint is justified, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to obtain a receipt for the shipment so that we can reimburse your shipping costs.
Alun.dk ApS
Alun Biggart
Lyngevej 101
3660 Stenløse
Disclaimer for alun.dk's events
I understand and accept that I move around and stay on the event premises solely at my own risk.
I understand that participation in some of alun.dk's events can be physically or mentally demanding. Therefore, participation in alun.dk's events and courses is 100% at your own risk. If you are not sure that you are medically fit to participate, please contact your doctor before coming!
Smiley scheme from the Danish Veterinary and Food Administration
Read the Danish Veterinary and Food Administration's Smiley report here.