Terms and Conditions

Help

Shopping in the alun.dk online store is very simple: Choose a product and click Add to cart under the product you want to buy. You will then go to the shopping cart; if you want to buy more, click Continue shopping, if you want to buy more items. You can both change the number of products and delete product orders from the "shopping cart" - just remember to update the cart.

When you are done shopping, click "go to cart" and enter your personal details and account information.

If you have problems or questions, please send an email to info@alun.dk or call tel. 44 99 10 91 CVR DK 26725771

No-fee payment

It is both easy and 100% secure to pay by card with us. We accept the following payment cards:

Dankort
Visa/Dankort
Visa/Electron
Visa
Mastercard
Mobile Pay
Anyday

All fee-free.

The Anyday payment option is available for purchases of 300,- DKK or more. When you choose to pay with Anyday, we charge the first payment when your item is shipped. After that, you will pay a monthly installment on the last business day of each month. The number of monthly installments starts from four months and may vary depending on your chosen payment plan. The size of each installment is determined by your order's total amount, your chosen flex installment, and the specific payment plan you have selected. Remember that if you pay all installments on time, no interest or fees will be charged. If you return your purchase, your agreement with Anyday will automatically be canceled. Further details and terms of use for Anyday can be found here: https://da.anyday.io/terms-conditions/shopper

Disclaimer for alun.dk's events

I understand and accept that I am solely and entirely at my own risk when moving around and staying in the event areas.

I understand that participation in some of alun.dk's events can be physically or mentally challenging. Therefore, participation in alun.dk's events and courses is 100% at your own risk. If you are not sure whether you are medically fit to participate, please contact your doctor before you come!

Payment security

It is 100% safe to pay by card on Alun.dk. When you send your payment details, they are encrypted using a special technology called SSL, which makes it impossible for others to intercept the information you send to us. We only receive the information we need to process your order. At no point is there any possibility for others to access the information, and it is neither stored nor retained. The payment system is approved by NETS.

The money is only charged to the customer's card when the item has been shipped from the warehouse.

Shipping and delivery time

We provide fast and secure service when sending your order. Physical transport is handled by Post Danmark or DAO, which delivers throughout Denmark within 3 business days.

If you buy for more than 1000 kr., we ship your goods free of charge; otherwise, it costs 49 kr. This only applies in Denmark.

If you are not at the address at the time of delivery, you will instead receive a notice from PostDanmark stating that you can collect the goods at the post office. Remember that you can enter a different delivery address than your home address, for example your workplace, so you can save the trip to the post office.

Right of withdrawal

You are at any time entitled to a refund, provided that you return the item in unopened original packaging within 30 days.

You are very welcome to try your Fivefingers indoors with clean feet or while wearing Fivefingers socks. If, contrary to expectations, they do not fit, we will gladly refund your money or exchange them for the correct size.

The right of withdrawal applies ONLY to products and not tickets to seminars, workshops, or courses.

Complaint

If you wish to complain, please send an email to info@alun.dk.

Warranty rights

The Sale of Goods Act grants a 24-month warranty right. This means that you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.

It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect has been discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to obtain a receipt for the shipment so we can reimburse your shipping costs.

Alun.dk ApS
Alun Biggart
Lyngevej 101
3660 Stenløse

Disclaimer for alun.dk's events

I understand and accept that I am solely and entirely at my own risk when moving around and staying in the event areas.

The Danish Veterinary and Food Administration's smiley scheme

Read the Danish Veterinary and Food Administration's smiley report here.